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Across the Bowser Administration, District Government agencies are working hard to support Mayor Muriel Bowser’s vision of providing every resident with a Fair Shot. At DCRA, we work with thousands of business owners and residents each month, but the people who reach out to us for help aren’t just cases to us. We know that going the extra mile has a big impact on the people and businesses we serve.

Among the people DCRA helped last year was a family in Georgetown who paid a contractor to install solar panels on their roof. The family spent $19,000 to make their…

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DCRA is pleased to announce that Bates Trucking Company Inc., a trash hauling company, agreed to pay a settlement of $78,000 in fines for operating outside of the permitted operating hours and without a basic business license in the District of Columbia.

“District residents have a right to a reasonable level of peace and quiet during the overnight hours. When we hear from residents that a private trash company is operating late at night or early in the morning when people are sleeping, we take action,” said DCRA Director Ernest Chrappah. …

Even in the nicest apartments, things break and need to be fixed. But before you move in someplace, how can you be sure you’re entering into an agreement with a good landlord? To help District renters make more informed decisions, DCRA has launched a new Landlord Violations Tool that prospective tenants can use to check if a landlord has any outstanding, unaddressed housing violations.

“With this new, free resource, we’re arming District renters with critical information about landlords before they ever sign a lease,” said DCRA Director Ernest Chrappah. …

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Driving over the bridge on Martin Luther King Jr. Avenue, SE, just before you reach the traffic light at the intersection of Good Hope Road, you can’t miss the bright blue mural that now wraps around the corner. Transformed by public art, residents and visitors are now welcomed into the Ward 8 neighborhood with the “We Are Anacostia” mural.

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86% of survey respondents rate their recent interactions with DCRA as either “Excellent” or “Satisfactory.”

As public servants, providing excellent customer service to the residents and businesses we serve is at the heart of what we do. Over the last year, the Department of Consumer and Regulatory Affairs (DCRA) revamped how we provide customer service, and we’re very proud of the difference it’s making, with 86% of customers now rating their experience with DCRA as “excellent” or “satisfactory.”

But before we dive into the good news, let’s start with where things were prior to DCRA kicking off its Vision 2020 digital transformation. While the data was limited, of the customer service surveys conducted, 31% of…

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DCRA Resident Inspector taking pictures as she conducts an illegal construction inspection.

Over one year ago, DCRA launched our Resident Inspector Program, an innovative approach that applies successful elements of the on-demand, gig economy to three of the most requested inspections performed by DCRA. DCRA trains District residents to perform housing, illegal construction, and vacant building inspections, and then pays the trained inspectors whenever they successfully complete an inspection.

Since the Resident Inspector Program’s launch in June 2019, its impact has been huge. As of September 2020, more than 170 individuals have become certified resident inspectors. …

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Photo by Unsplash

Summertime brings the District to life. Our lively social scene is in high gear with a plethora of restaurants, events, and crowds ready to make the most of DC. Picture 14th Street NW — yes, the vibrantly charismatic neighborhood filled with plant stores, bars, and boutiques. It’s bustling; depending on the time of day, District residents on bikes are coming from brunch or a happy hour and tourists on electric scooters are sight-seeing. As you pass by open restaurant windows, the good laughs, good smells, and good energy you experience are contagious.

This year, as summer approaches amid the COVID-19…

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Photo by DCRA Communications

You might be sitting beside one. Or about to call one on the phone. Or even texting one as we speak. Extraordinary women are around us every day. For #WomensMonth, we wanted to spotlight one of DCRA’s very own extraordinary women.

We’ve asked Chief Administrative Officer, Tiffany Crowe, about her journey as a woman in the professional space and beyond. She dropped a few gems about the importance of being headstrong and steadfast:

How does your background inform the work you do at DCRA?

Like many young professionals, Crowe’s career did a 180 when she found her passion in government…

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Photo by 0wenhall on Instagram

If you haven’t been yourself, there’s a good chance you’ve seen Dupont Underground in your friends’ Instagram feeds. And with its alluring spunk and magical lighting, it’s not hard to see why. But before you start gallivanting around the abandoned streetcar station, it’s worth understanding the history of the unexpectedly ethereal arts space.

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Photo by District Dress Up

Everything will change. The only question is growing or decaying.
– Nikki Giovanni

Nikki Giovanni, poet and activist, said it clearly, “Everything will change. The only question is growing or decaying.” This quote is especially powerful when framed in the context of how Union Market started as a farmer’s market for a very segregated D.C. to growing into a hub for Black innovation in the city today. From #divinecomfortfood to culture-focused creative agencies, Union Market is seen as a focal point for Black initiatives, with 32% of the businesses it houses being minority-owned. Like Rome, Union Market’s goal of building…

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